Use of the order interface
You can reach our online direct print and printing platform with the following address :
http://online.picto.fr.
Or on the home page of the website www.picto.fr via the tab 'Print and direct printing'
In this way, with Jpeg or Tiff files, you will be able to carry out prints or printings from small to large format to the nearest millimeter, on about 50 professional media, with 50 finishes to combine.
You must create a personal account to reach the online Direct Print application.
http://online.picto.fr.
Or on the home page of the website www.picto.fr via the tab 'Print and direct printing'
In this way, with Jpeg or Tiff files, you will be able to carry out prints or printings from small to large format to the nearest millimeter, on about 50 professional media, with 50 finishes to combine.
You must create a personal account to reach the online Direct Print application.
First you must create a Direct Print account.
Click on 'I want to create a Direct Print account' and fill in the form.
A confirmation of the account creation and a link will be immediately sent to you by email.
You must click on the link to activate and validate the creation of the account.
After the activation of your Direct Print account, you can right away connect to your account by logging in.
Specific case for 'School / Association' :
If you select 'school/associations' in the field 'profession', you must choose in the list of schools and associations partners.
An email is sent to the representative of the school /the association partner chosen for the validation of your application with the conditions granted to our partner.
Your account is active before the validation, but you cannot benefit from the 'partner' advantages until the representative has validated your account.
Once your account is validated by the representative, you will receive an email confirmation along with a new password. If your account is not validated by the representative, it remains usable in normal conditions.
NB : If you already have a Picto account and you want to use your account for the billing of the service, directly make a request to your commercial contact.
Important : If you have completed the creation of your account without confirming it with a click on the final validation link, your account will not be functional and you will not be able to recreate one.
In this case, you must contact us on : supportdirect@picto.fr
Click on 'I want to create a Direct Print account' and fill in the form.
A confirmation of the account creation and a link will be immediately sent to you by email.
You must click on the link to activate and validate the creation of the account.
After the activation of your Direct Print account, you can right away connect to your account by logging in.
Specific case for 'School / Association' :
If you select 'school/associations' in the field 'profession', you must choose in the list of schools and associations partners.
An email is sent to the representative of the school /the association partner chosen for the validation of your application with the conditions granted to our partner.
Your account is active before the validation, but you cannot benefit from the 'partner' advantages until the representative has validated your account.
Once your account is validated by the representative, you will receive an email confirmation along with a new password. If your account is not validated by the representative, it remains usable in normal conditions.
NB : If you already have a Picto account and you want to use your account for the billing of the service, directly make a request to your commercial contact.
Important : If you have completed the creation of your account without confirming it with a click on the final validation link, your account will not be functional and you will not be able to recreate one.
In this case, you must contact us on : supportdirect@picto.fr
Before hand, you must make sure that your files are well prepared : Preparation of files
To make an order there are seven steps :
Once your order is finalized by our production department, you receive a confirmation email which informs you that your order is available or that it is sent by courier or Colissimo.
We are doing everything in our power to ensure that your order is done within the working 48h, apart from the dispatching or delivery time.
IMPORTANT :
You can modify your ongoing order as long as you do not validate step 5.
The tab 'Modify my order' appears in step 4 and step 5.
It enables you to get back to step 3 as many times as necessary.
You can save your ongoing order.
The high-definition files will be kept for 4 days.
If your order is not finalized within the stated deadlines, your order and your files will be erased from our servers.
Once your order is completed, the uploaded files will be erased from our servers.
The deletion is automatically done 96 hours after the order completion email is sent.
To make an order there are seven steps :
- Selection : selection of the service ( Frontier or Lambda C-type, HP pigment ink or Epson, carbon, Latex or UV)
- Upload : uploading of your images on our servers
- Setting : Selection of the print parameters for each image (format, media, quantity, finishing)
- Delivery : Verification of your order and validation or transfer of your order to a 'third party payer'
- Summary : Vérification de votre commande et validation ou tranfert de votre commande à un 'tiers payeur'
- Payment : Secured payment online with 'Paybox'
- Confirmation : Confirmation of your order
- Your order confirmation with details for each image, along with your billing attached in Pdf format
- Your payment confirmation from 'Paybox'
Once your order is finalized by our production department, you receive a confirmation email which informs you that your order is available or that it is sent by courier or Colissimo.
We are doing everything in our power to ensure that your order is done within the working 48h, apart from the dispatching or delivery time.
IMPORTANT :
You can modify your ongoing order as long as you do not validate step 5.
The tab 'Modify my order' appears in step 4 and step 5.
It enables you to get back to step 3 as many times as necessary.
You can save your ongoing order.
The high-definition files will be kept for 4 days.
If your order is not finalized within the stated deadlines, your order and your files will be erased from our servers.
Once your order is completed, the uploaded files will be erased from our servers.
The deletion is automatically done 96 hours after the order completion email is sent.
An order is strictly for one service and one delivery address.
The images used for your order will not be filed.
The images will be erased from our servers after the receipt of your prints.
Every order over 10.000€ will be refused at the payment level and erased…
If you want to resume a saved order or an order transferred to a third party, go to 'your orders' and select your order directly.
The saved orders appear at the top of the list.
The images used for your order will not be filed.
The images will be erased from our servers after the receipt of your prints.
Every order over 10.000€ will be refused at the payment level and erased…
If you want to resume a saved order or an order transferred to a third party, go to 'your orders' and select your order directly.
The saved orders appear at the top of the list.
You can choose between 8 different services.
An order is for one service.
An order is for one service.
Select the service
C-type photo paper color (RC glossy or satin) only in the usual formats :
10x15, 13x18, 15x21, 18x24, 21x29,7, 24x30.
If the image ratio doesn't correspond to the usual format selected for your print, the print is carried out 'full image' in a 'full sheet', with a white margin 'right left' or 'top bottom'.
10x15, 13x18, 15x21, 18x24, 21x29,7, 24x30.
If the image ratio doesn't correspond to the usual format selected for your print, the print is carried out 'full image' in a 'full sheet', with a white margin 'right left' or 'top bottom'.
C-type photo paper color (RC glossy or satin) and authentic B&W paper ( RC or baryta paper).
The paper is cut on the printed image format.
The useful roll width is 125cm for all media.
The paper is cut on the printed image format.
The useful roll width is 125cm for all media.
Pigment ink Vivera on RC media. Fine Art and special media.
The paper is cut on the printed image format.
According to the media, the useful roll width can stretch to 105cm.
The paper is cut on the printed image format.
According to the media, the useful roll width can stretch to 105cm.
Ultrachrome pigment ink on RC media, Fine Art and special media.
The paper is cut on the printed image format.
According to the media, the useful roll width can stretch to 160cm.
The paper is cut on the printed image format.
According to the media, the useful roll width can stretch to 160cm.
Piezography Cone inkjet with carbon, selenium tone on Fine Art media.
The paper is cut on the printed image format.
The useful roll width is 105cm for all media.
The paper is cut on the printed image format.
The useful roll width is 105cm for all media.
Ecological Latex ink for photo quality printing on very large formats for indoor or outdoor display.
The media is cut on the printed image formats.
According to the media, the useful roll width can stretch to 250 cm.
Printer used: HP Designjet 65500 at 1220x600 dpi bi-directional printing.
The media is cut on the printed image formats.
According to the media, the useful roll width can stretch to 250 cm.
Printer used: HP Designjet 65500 at 1220x600 dpi bi-directional printing.
UV ink for photo quality printing on flexible or rigid substrates for indoor or outdoor display.
The media is cut on the printed image format.
The maximum size for rigid supports is 200 x 300 cm
Printer used: Oce Arizona equivalent to 1440 dpi (variable point), unidirectional printing.
The media is cut on the printed image format.
The maximum size for rigid supports is 200 x 300 cm
Printer used: Oce Arizona equivalent to 1440 dpi (variable point), unidirectional printing.
Before the uploading of your files, make sure they are in the following formats :
Our work flow will automatically convert your files from the embedded profile in your file to the profile of the selected media coupled with the used printer (perceptive mode with black point compensation).
If you don't have an embedded profile, we consider by default that you use :
Your files 'names can stretch to 255 characters, but we recommend you not to mix up a name and a title and to reasonably limit the number of characters.
See our advice on : Preparation of files
NB : the limited size per file or for the whole order is 1.5Go
At the end of the uploading the application automatically switches to step 3.
NB : If you click on 'next' during the uploading, you can start the setting but it interrupts the ongoing uploading.
The non uploaded images will have to be selected once again to be uploaded afterward.
- Jpeg
- Tiff
Our work flow will automatically convert your files from the embedded profile in your file to the profile of the selected media coupled with the used printer (perceptive mode with black point compensation).
If you don't have an embedded profile, we consider by default that you use :
- the RGB color model: sRGB
- the CMYK color model: Fogra 39 (except for certified proof)
- the grayscale : grey gamma 2.2
Your files 'names can stretch to 255 characters, but we recommend you not to mix up a name and a title and to reasonably limit the number of characters.
See our advice on : Preparation of files
NB : the limited size per file or for the whole order is 1.5Go
At the end of the uploading the application automatically switches to step 3.
NB : If you click on 'next' during the uploading, you can start the setting but it interrupts the ongoing uploading.
The non uploaded images will have to be selected once again to be uploaded afterward.
The correct images appear in this page in the uploading order *, with a default setting of the media, the format and the quantities.
The names of your images may differ from the original names: the characters with accents are replaced by characters without accents and the blanks are replaced by '_'.
You can add new images anytime.
They are added on the bounce to the previous images.
Reminder : the uploading of an image afterward with the same name as another image will prompt the overwriting of the first image and its setting.
We recommend you to control and rename the images before the uploading.
For each image, you must precise :
If for one image you want different media, formats and finishes, you must click on 'Add a new print for this photo' many times as you have different formats media or finishes.
Selection of the media :
The range of media is variable according to the service.
NB : select the media by default for each service in the section 'your account'.
The information concerning all the media is available here information media
Default format :
*If your files have been prepared within the limit of the maximum roll width for the selected media, they directly appear with the option 'default format' which indicates the final format you want.
NB : if your files haven't been recorded according to the indications above, the 'default' option doesn't appear. In this case you must setup your order with the usual or precise format.
Usual format :
If your files haven't been specifically prepared for the suitable printer or imaging device, the usual format able to contain your image is selected by default or the 10x15 format.
You can select all the other usual formats.
The usual formats chosen for our print and printing services are the following (cm) : 10x15, 13x18, 15x21, 18x24, 21x29,7, 24x30, 30x40, 40x50, 50x60, 60x90, 80x100, 80x120, 100x120, 100x150, 120x180.
NB : If your file is not homothetic to the required usual format, your image will be inserted without cropping inside the required usual format.
For the Frontier C-type service, the image will be refocused in the usual format if it isn't homothetic to the required format, with left/right or top/bottom margins.
In all the other cases, your print will be cut on the image format. If you wish to keep the dimensions of format although your image isn't homothetic to the format, you must add margins in your file before you send it.
Precise format :
Except for Frontier C-type color prints, you can choose a precise format (in cm and limited to the nearest millimeter).
If you select this option, you can enter one of the two dimensions wanted for your print.
The second dimension will be automatically calculated according to the homothecy of your file.
NB : If your print doesn't correspond to the wanted dimension, you must refocus your image with the suitable homothecy before you upload it.
The interface doesn't permit to make anamorphoses.
Specificity for the format of a print to be mounted :
The format of a print to be mounted by us must be extended by 4mm for each dimension (2mm overlap around the image).
If you ask for a mounting, the image format will automatically be extended by 4mm for each dimension. In this way the final mounted format will correspond to the initial format that you asked for.
NB 1: if you already have prepared your image and taken into account the 2mm overlap around the image, you must tick 'already prepared for mounting'.
As a result the mounted format will correspond to the wanted format minus 4mm for each dimension.
NB 2 : if you intend to mount your print later and you didn't prepare your file with the 2mm overlap around the image, tick 'postponed mounting'.
Your print will automatically be re-sized with the necessary overlap, even if you don't order a mounting with your print.
See : Preparation of files for mounting
The selection of the finishes depends on the media selected.
According to the media and the printer, you can select one or several finishing options :
In this case you must choose between these options.
NB 2 : if a finishing option isn't compatible or inadvisable for a particular media, it doesn't appear in the finishing options list.
We show here a colorful figure corresponding to the enlarging or reducing the size your image according to the size requested.
This indicator allows you to indicate the relevance of the requested format based on the information in your file.
However, the quality of an image depends not only on the size of the file. The quality of the scan, the absence of pre-interpolation, the actual distance viewing and the degree of requirement of the observer also interfere in this assessment.
Indicator of expansion is not an absolute factor for judging the quality of a draw.
This is a decision support based on our experience to help you assess the risk you take in too expand your original file.
For some this indicator will be too large. For others, it will be too severe.
up x2,40, green color : the dimensions of your image is sufficient for a quality print
x2,20 to x4,00, orange color : the size of your image is insufficient, the interpolation will be visible
beyond x4, 00, red color : It is recommended to reduce the required format
Our application identifies and displays the embedded ICC profile in your file.
We use this profile to automatically convert towards the ICC space of our media/printer.
NB : the conversion mode used is 'relative with black point compensation'.
You don't have to convert anymore your files before there are sent to optimize quality of your images on the selected media.
You still can access to the whole of our profiles in order to preview the quality (soft-proofing) or to convert the files yourself.
See : Management of ICC profiles
Important : If your file doesn't have an embedded profile, we consider that your working space is the following (by default in each color mode) :
A display thumbnail appears on the left of the setting module.
For the Frontier C-type service, you can preview the white margins that will appear, according to the homothecies file/print, wether at the top and at the bottom or on the right and on the left.
A red net indicates the image border before the margin.
This net will not be printed.
You get a picture of the margin dimension by looking at the image dimension compared to the paper dimension.
For the other services, the thumbnail displays your original full image.
Reminder: Our application doesn't manage the addition of margin or the cropping.
You must refocus and/or add your margins before you upload your files.
NB : the visualization isn't adapted to simulate the quality of our imaging devices or our printers.
If you want to preview the quality of your image on the media that you selected, please use Photoshop with an adapted screen and the profiles of our imaging devices/printers.
See : Management of ICC profiles
Note : A colored image that you want to print in B&W appears in color.
We strongly advise you that you do not make B&W print with colored images.
We recommend you to lesser the saturation beforehand with Photoshop in order to better master your valuable rendering.
At any time, you can check on the final dimensions of your print which are displayed on the right :
The number of copies for each file is not limited.
By default there is one copy.
To save you some time, you can set up an image, choose it as a pattern and pick the other images which will be set up following the pattern (format, media, number of copies, finishing).
It is possible to choose another pattern and to apply it on a part of the order.
It is also possible to go back on the applied patterns and change again some parameters.
NB : If the initial image hasn't the same ratio as the 'pattern' image, it is the bigger dimension which will be kept.
Note : the visualization for the application of the pattern needs another click after the click on the tab 'apply the pattern'. When you reach the last image on which you wish to apply the pattern, click on the background of the setting zone or click on 'see and calculate'.
At any time you can save the current command setup.
This backup will be stored for 4 Days.
Beyond that time, if you do not finalize the order or you do not extend the deadline, the order will be deleted from our servers.
To resume a saved command, go to 'Your orders' tab and then 'Saved Orders (temporary backup copy)' and click on the name given to the command stored in the column 'surname '
NB : Accidental disconnection of the current session does not make you lose your order. Reconnect and you can choose to continue the current command automatically saved or to start a new order.
The indicated price at the bottom page corresponds to the total price Excl.VAT of your order, delivery excluded.
The total of the prints/printings Excl.VAT is calculated.
The total of the finishes Excl.VAT is calculated.
If you select the option 'Add a new image' you will come back to step 2 with the possibility of adding new files that will add to your order, after the images already set up. (Beware of the identical files).
If you select 'confirm' you get to step 4.
NB : it is possible to return to Step 3 by clicking the 'previous' button
The names of your images may differ from the original names: the characters with accents are replaced by characters without accents and the blanks are replaced by '_'.
You can add new images anytime.
They are added on the bounce to the previous images.
Reminder : the uploading of an image afterward with the same name as another image will prompt the overwriting of the first image and its setting.
We recommend you to control and rename the images before the uploading.
For each image, you must precise :
- A media
- A format
- A quantity
- If you wish, a finishing option
If for one image you want different media, formats and finishes, you must click on 'Add a new print for this photo' many times as you have different formats media or finishes.
Selection of the media :
The range of media is variable according to the service.
NB : select the media by default for each service in the section 'your account'.
The information concerning all the media is available here information media
Selection of the format :
Default format :
*If your files have been prepared within the limit of the maximum roll width for the selected media, they directly appear with the option 'default format' which indicates the final format you want.
NB : if your files haven't been recorded according to the indications above, the 'default' option doesn't appear. In this case you must setup your order with the usual or precise format.
Usual format :
If your files haven't been specifically prepared for the suitable printer or imaging device, the usual format able to contain your image is selected by default or the 10x15 format.
You can select all the other usual formats.
The usual formats chosen for our print and printing services are the following (cm) : 10x15, 13x18, 15x21, 18x24, 21x29,7, 24x30, 30x40, 40x50, 50x60, 60x90, 80x100, 80x120, 100x120, 100x150, 120x180.
NB : If your file is not homothetic to the required usual format, your image will be inserted without cropping inside the required usual format.
For the Frontier C-type service, the image will be refocused in the usual format if it isn't homothetic to the required format, with left/right or top/bottom margins.
In all the other cases, your print will be cut on the image format. If you wish to keep the dimensions of format although your image isn't homothetic to the format, you must add margins in your file before you send it.
Precise format :
Except for Frontier C-type color prints, you can choose a precise format (in cm and limited to the nearest millimeter).
If you select this option, you can enter one of the two dimensions wanted for your print.
The second dimension will be automatically calculated according to the homothecy of your file.
NB : If your print doesn't correspond to the wanted dimension, you must refocus your image with the suitable homothecy before you upload it.
The interface doesn't permit to make anamorphoses.
Specificity for the format of a print to be mounted :
The format of a print to be mounted by us must be extended by 4mm for each dimension (2mm overlap around the image).
If you ask for a mounting, the image format will automatically be extended by 4mm for each dimension. In this way the final mounted format will correspond to the initial format that you asked for.
NB 1: if you already have prepared your image and taken into account the 2mm overlap around the image, you must tick 'already prepared for mounting'.
As a result the mounted format will correspond to the wanted format minus 4mm for each dimension.
NB 2 : if you intend to mount your print later and you didn't prepare your file with the 2mm overlap around the image, tick 'postponed mounting'.
Your print will automatically be re-sized with the necessary overlap, even if you don't order a mounting with your print.
See : Preparation of files for mounting
Selection of the finishes :
The selection of the finishes depends on the media selected.
According to the media and the printer, you can select one or several finishing options :
- Mounting
- Adhesives
- Encapsulation
- Acrylic mounting
- Varnish
- Subframe
- Frame
- Battens
- Sheaths
- Reinforced hem
- Grommets
- Banner snap rails
In this case you must choose between these options.
NB 2 : if a finishing option isn't compatible or inadvisable for a particular media, it doesn't appear in the finishing options list.
Indicator of expansion of your image :
We show here a colorful figure corresponding to the enlarging or reducing the size your image according to the size requested.
This indicator allows you to indicate the relevance of the requested format based on the information in your file.
However, the quality of an image depends not only on the size of the file. The quality of the scan, the absence of pre-interpolation, the actual distance viewing and the degree of requirement of the observer also interfere in this assessment.
Indicator of expansion is not an absolute factor for judging the quality of a draw.
This is a decision support based on our experience to help you assess the risk you take in too expand your original file.
For some this indicator will be too large. For others, it will be too severe.
up x2,40, green color : the dimensions of your image is sufficient for a quality print
x2,20 to x4,00, orange color : the size of your image is insufficient, the interpolation will be visible
beyond x4, 00, red color : It is recommended to reduce the required format
Embedded profile :
Our application identifies and displays the embedded ICC profile in your file.
We use this profile to automatically convert towards the ICC space of our media/printer.
NB : the conversion mode used is 'relative with black point compensation'.
You don't have to convert anymore your files before there are sent to optimize quality of your images on the selected media.
You still can access to the whole of our profiles in order to preview the quality (soft-proofing) or to convert the files yourself.
See : Management of ICC profiles
Important : If your file doesn't have an embedded profile, we consider that your working space is the following (by default in each color mode) :
- RGB : sRGB
- CMYK : Coated FOGRA 39 (ISOcoated_v2_300_eci.icc)
- Grayscale : grey gamma 2.2
Display window of your print :
A display thumbnail appears on the left of the setting module.
For the Frontier C-type service, you can preview the white margins that will appear, according to the homothecies file/print, wether at the top and at the bottom or on the right and on the left.
A red net indicates the image border before the margin.
This net will not be printed.
You get a picture of the margin dimension by looking at the image dimension compared to the paper dimension.
For the other services, the thumbnail displays your original full image.
Reminder: Our application doesn't manage the addition of margin or the cropping.
You must refocus and/or add your margins before you upload your files.
NB : the visualization isn't adapted to simulate the quality of our imaging devices or our printers.
If you want to preview the quality of your image on the media that you selected, please use Photoshop with an adapted screen and the profiles of our imaging devices/printers.
See : Management of ICC profiles
Note : A colored image that you want to print in B&W appears in color.
We strongly advise you that you do not make B&W print with colored images.
We recommend you to lesser the saturation beforehand with Photoshop in order to better master your valuable rendering.
Formats and prices :
At any time, you can check on the final dimensions of your print which are displayed on the right :
- Paper format : Real format of the delivered paper (with margins for Frontier C-type).
- Image format : Real format of the printed image margins excluded for Frontier C-type..
NB : the margins that you have inserted in your image beforehand are considered as part of the image. - Billed format and prices : the price is calculated according to the continuous surface of the paper format made. The surface is calculated in cm².
NB : There is no more billing for usual format that contains the format made. - Final mounting format : In case of finishing, this format appears and enable to verify what will be the final format delivered according to your finishing setting.
Selection of quantities :
The number of copies for each file is not limited.
By default there is one copy.
Selection of the pattern / Application of the pattern
To save you some time, you can set up an image, choose it as a pattern and pick the other images which will be set up following the pattern (format, media, number of copies, finishing).
It is possible to choose another pattern and to apply it on a part of the order.
It is also possible to go back on the applied patterns and change again some parameters.
NB : If the initial image hasn't the same ratio as the 'pattern' image, it is the bigger dimension which will be kept.
Note : the visualization for the application of the pattern needs another click after the click on the tab 'apply the pattern'. When you reach the last image on which you wish to apply the pattern, click on the background of the setting zone or click on 'see and calculate'.
Temporary backup command
At any time you can save the current command setup.
This backup will be stored for 4 Days.
Beyond that time, if you do not finalize the order or you do not extend the deadline, the order will be deleted from our servers.
To resume a saved command, go to 'Your orders' tab and then 'Saved Orders (temporary backup copy)' and click on the name given to the command stored in the column 'surname '
NB : Accidental disconnection of the current session does not make you lose your order. Reconnect and you can choose to continue the current command automatically saved or to start a new order.
The total price of your order :
The indicated price at the bottom page corresponds to the total price Excl.VAT of your order, delivery excluded.
The total of the prints/printings Excl.VAT is calculated.
The total of the finishes Excl.VAT is calculated.
Confirmation of step 3 :
If you select the option 'Add a new image' you will come back to step 2 with the possibility of adding new files that will add to your order, after the images already set up. (Beware of the identical files).
If you select 'confirm' you get to step 4.
NB : it is possible to return to Step 3 by clicking the 'previous' button
This screen enables you to choose the type of packaging and the delivery mode for your order.
It also permits to write down a message for the delivery man or the recipient. The message will be printed on the delivery tag of the order.
You can control your prints before the finishing :
In the case of an order including finishing, you can choose to control the print before the execution of the finishing (select the option 'control before finishing').
An email is sent to you when the prints are achieved.
Then you make an appointment to validate the prints before the finishing.
After the prints are validated, they go for the finishing and they are delivered following what you chose during the setting of your order.
Type of packaging :
All the orders are packaged in rigid protective packaging.
Important : Some packagings aren't compatible with the shipments (see the list below).
If your order has to be shipped or delivered and it includes direct printings on rigid substrate, or if it includes a finish with mounting, it is imperative that you choose a suitable protection for the transport in order to validate your order (packaging portfolio or wooden strongbox).
Details of the 12 types of packaging :
NB : the costing of the packaging is automatically calculated in the application according to your choice.
- Reinforced envelope :
The orders that only contain prints smaller than 24x30cm without mounting or subframe are packaged in paper envelopes with reinforced card.
Flat prints.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Flat cardboard box :
The orders that only contain prints smaller than 24x30cm and smaller than 30x40cm without mounting or subframe are packaged in a flat criss-crossed cardboard.
Flat prints.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Roll 10cm diameter 45cm length :
The orders that contain one or several prints without mounting or subframe and with a small side smaller than 40cm are rolled* in a very rigid cardboard protection of 45cm length.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Roll 10cm diameter 90cm length :
The orders that contain one or several prints without mounting or subframe and with a small side smaller than 80cm are rolled* in a very rigid cardboard protection of 90cm length.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Roll 10cm diameter 145cm length :
The orders that contain one or several prints without mounting or subframe and with a small side between 80cm and 135cm are packaged and rolled* in a very rigid cardboard tube of 145cm.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Reinforced cardboard box 25x25x140cm :
The orders that contain several prints without mounting or subframe and with a small side between 80cm and 135cm, and with a total surface bigger than 8m² are packaged and rolled* in a reinforced cardboard box.
Packaging cost : included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Rod and bubble wrap :
The orders that contains one or several printings without mounting or subframe are rolled* around a very rigid rod and wrapped up in a bubble wrap.
Packaging cost: included in the service.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Bubble wrap and corner protectors :
The orders that contain one or several prints/printings with mounting and/or subframe are packaged in a bubble wrap with corner protectors.
Packaging cost: included in the service.
Shipment is not allowed with this packaging.
You absolutely must choose one of the following packaging if you request a delivery or a shipment (from 9 to 12). - Rigid cardboard packaging portfolio 6mm flat :
The packaging cost varies according to the surface of the largest print and the total weight of the order.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment).. - Rigid wooden packaging portfolio 5mm flat :
The packaging cost varies according to the surface of the largest print and the total weight of the order.
Shipment allowed with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Custom made wooden strongbox (15mm lath) :
The packaging cost varies according to the volume and the total weight of the order.
Shipment is recommended with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment). - Custom made wooden strongbox (plywood M1 – NIMP15) :
The packaging cost varies according to the volume and the total weight of the order.
Shipment is recommended with this packaging (Picto is protected by a liability disclaimer in case of deterioration of the contents during the shipment).
Delivery mode
You can choose between several pick up options according to the weight and the selected address :
NB : the costing of the shipment is automatically calculated in the application according to what you choose.
- Pick up counter at Picto Bastille or Picto Défense (free)
- Delivery in Paris :
- Delivery by a courier: for less than 5kg, only for delivery addresses in Paris (postal code: 75XXX).
- Tracked Colissimo parcel: less than 30 kg.
- Delivery with France Express: more than 5 or 30kg and format below xx x yy cm.
- Shipment outside Paris : Cost according to the weight and the destination.
- Address in France, weight below 30kg and format below xx x yy cm: shipment with tracked Colissimo.
An email with the Colissimo 'track and trace' number will be sent to you after your order is finalized. - Address in France, weight superior to 30kg or format superior to xx x yy cm: shipment with France Express
- In Europe, whatever the weight: shipment with France Express
- Address in France, weight below 30kg and format below xx x yy cm: shipment with tracked Colissimo.
- Shipment outside Europe : not managed by the application (contact our commercial department).
Reminder : you have the Colissimo 'track and trace' number to check the progress of the delivery.
By default, the selected delivery mode is 'pick-up counter'.
You can modify the delivery mode or the delivery address.
Important : Important: for the shipment and the delivery, it is imperative to possess a phone number in the delivery address so that the delivery company can contact the recipient in case of problem.
It is also imperative to indicate the potential access restrictions (digital access lock etc.).
You can also use the tag to write down the indications.
Message written on the tag :
You can write down a 250-characters message to the delivery man or your recipient.
It is printed on the delivery tag while the order is ready to be picked up or delivered.
NB : this message isn't meant for Picto and it will not be taken into account during the realization or the shipment of your order by us.
Your delivery addresses :
At this stage, you reach the addresses that you already entered.
If you create a new address, it will be automatically saved during the confirmation of step 4.
On the other hand you cannot modify nor delete a current address during this step*.
*You can manage your delivery addresses by directly going to the section 'your account' during the identification or by clicking on the top-right tab.
At this stage you still can modify your order.
If you select 'Modify my order' you'll come back to step3.
If you select 'Confirm', you get to step 5.
You will be able to come back to step 4 by clicking to 'previous'.
A new page summarizes your order by displaying all your images with the main settings :
Before you pay your order, it is on this 'recap' page that you can enter a promotional code that will enable you to benefit from a complementary discount.
Enter the code at the bottom page and click on 'recalculate'.
The total of the order will be recalculated taking into account the promotion if it is valid (dater and other promotional parameters).
If you dispose of a credit note, it appears at the bottom page.
If you wish to use it in order to pay all or a part of your order, tick the box 'use' and click on 'recalculate'.
If the sum of the credit note is enough to pay your order, during the validation of this page, you will directly get to step 7 (validation of the order).
NB : After validation, at any time you will be able to find and print this page by going to the section 'Your orders'.
You will be able to select it by clicking on its number.
But for the moment, your order is not validated yet. Thus it doesn't have a number.
The order number will be given during step 7.
At this stage, you still can modify your order.
If you select 'Modify my order' you'll come back to step 3.
If you select 'Validate', you get to step 6.
After the validation, you won't be able to modify the order.
It is now possible to prepare an order and to transfer it for validation and payment on another Direct Print account which belongs to a third party.
In order to do it, the third party must have a valid Direct Print account and give you the account number (only visible for your correspondent in the tab 'Your order' which contains the parameters of his Direct Print account).
Attention : all deceitful attempts for this option will lead to legal proceedings…
The order that you prepared will be sent to the Direct Print account of your correspondent.
The correspondent will be informed by email.
The correspondent will dispose of a definite deadline to take notice of the contents of the order that you made for him.
He will be able to accept or refuse it.
If he refuses it, the order will be erased from our servers and you will be informed by email.
NB : if he accepts it, he will be able to modify it and/or complete it before he validates it and pays it.
After the validation and the payment of the order, you will be informed by email with a copy of the order confirmation sent to the correspondent.
NB : The costing of the order after the transfer will be carried out based on the conditions granted to your correspondent that can be different from yours.
It won't be possible to use a promotional code before the transfer of your order.
Important : At no time your correspondent will be able to access high definition files that you transferred on our secure servers.
A transferred order that is not accepted or refused within the given time will be considered as refused and erased from our servers.
Don't forget to save your order before you transfer it if you don't want to lose your order.
- Thumbnails (with eventual margins visible)
- Name of the file
- Reminder of the embedded ICC profile
- Paper format of the print
- Final format after the finishing
- Selected media
- Finishing combined
- Number of copies
- Price Excl.VAT of the print(s)
- Price Excl.VAT of the finishes
- Price Excl.VAT of all the copies
- Billing address
- Delivery address
- Type of packaging and its price
- Delivery mode and its price
- Order total Excl.VAT
- Order total Incl.VAT
Promotional code and credit note
Before you pay your order, it is on this 'recap' page that you can enter a promotional code that will enable you to benefit from a complementary discount.
Enter the code at the bottom page and click on 'recalculate'.
The total of the order will be recalculated taking into account the promotion if it is valid (dater and other promotional parameters).
If you dispose of a credit note, it appears at the bottom page.
If you wish to use it in order to pay all or a part of your order, tick the box 'use' and click on 'recalculate'.
If the sum of the credit note is enough to pay your order, during the validation of this page, you will directly get to step 7 (validation of the order).
NB : After validation, at any time you will be able to find and print this page by going to the section 'Your orders'.
You will be able to select it by clicking on its number.
But for the moment, your order is not validated yet. Thus it doesn't have a number.
The order number will be given during step 7.
At this stage, you still can modify your order.
If you select 'Modify my order' you'll come back to step 3.
If you select 'Validate', you get to step 6.
After the validation, you won't be able to modify the order.
Use of the option 'Transfer the order to a third party'
It is now possible to prepare an order and to transfer it for validation and payment on another Direct Print account which belongs to a third party.
In order to do it, the third party must have a valid Direct Print account and give you the account number (only visible for your correspondent in the tab 'Your order' which contains the parameters of his Direct Print account).
Attention : all deceitful attempts for this option will lead to legal proceedings…
The order that you prepared will be sent to the Direct Print account of your correspondent.
The correspondent will be informed by email.
The correspondent will dispose of a definite deadline to take notice of the contents of the order that you made for him.
He will be able to accept or refuse it.
If he refuses it, the order will be erased from our servers and you will be informed by email.
NB : if he accepts it, he will be able to modify it and/or complete it before he validates it and pays it.
After the validation and the payment of the order, you will be informed by email with a copy of the order confirmation sent to the correspondent.
NB : The costing of the order after the transfer will be carried out based on the conditions granted to your correspondent that can be different from yours.
It won't be possible to use a promotional code before the transfer of your order.
Important : At no time your correspondent will be able to access high definition files that you transferred on our secure servers.
A transferred order that is not accepted or refused within the given time will be considered as refused and erased from our servers.
Don't forget to save your order before you transfer it if you don't want to lose your order.
It is the last step before the validation of your order.
If you do not dispose of a Picto billing account and a partner Direct Print account, you only have one payment option available: the payment by credit card.
Before you validate this option, you can enter a billing reference which will be repeated in the summary table in 'Your order(s)' and which will be mentioned in your bill.
The reference will permit you to better manage your orders.
The use of the 'billing reference' is not compulsory.
After the validation of this screen, you are redirected towards a partner organization which will manage the transaction with all the necessary securities.
After the validation of the payment, you automatically get to step 7.
Important : This step can sometimes take time.
Do not log out before you get to step 7.
If a Direct Print account has been created for you by our commercial department, or if you have requested the transformation of the Direct Print account that you have created in a partner Picto Direct Print account, you have the possibility to choose between :
You will receive your bill according to the terms related to your Picto billing account.
The billing reference that you entered will be mentioned in your bill.
If you do not dispose of a Picto billing account and a partner Direct Print account, you only have one payment option available: the payment by credit card.
Before you validate this option, you can enter a billing reference which will be repeated in the summary table in 'Your order(s)' and which will be mentioned in your bill.
The reference will permit you to better manage your orders.
The use of the 'billing reference' is not compulsory.
After the validation of this screen, you are redirected towards a partner organization which will manage the transaction with all the necessary securities.
After the validation of the payment, you automatically get to step 7.
Important : This step can sometimes take time.
Do not log out before you get to step 7.
Case of a client with a billing account and a partner print account :
If a Direct Print account has been created for you by our commercial department, or if you have requested the transformation of the Direct Print account that you have created in a partner Picto Direct Print account, you have the possibility to choose between :
- An immediate payment by credit card ( selection ticked by default)
- A postponed payment identical to the payment terms granted for your Picto billing account.
You will receive your bill according to the terms related to your Picto billing account.
The billing reference that you entered will be mentioned in your bill.
After the validation of your payment, a screen confirms the validation of your order and its number.
At the same time, two emails are sent to you :
From this step, your order is transferred to our production department.
You can find it again with its number and track its progress in the section 'Your orders'.
The production lead time can vary, see Direct print and printing deadlines
When your order is finalized by our production department, you'll receive an email to inform you of its availability at the pick-up counters in Bastille or La Défense, or its departure for shipment at the selected address.
The high definition files will be definitively erased 96 hours after the finalization email is sent…
At the same time, two emails are sent to you :
- An order confirmation email which repeats the detail for each image of the ordered prints, the order number and the delivery mode, with attached your bill in PGF format. The bill contains a billing number, the number of ordered prints, the total Excl.VAT and Incl.VAT, the VAT etc…
- An order confirmation email which corresponds to the credit card transaction just carried out with 'PayboxTM'.
From this step, your order is transferred to our production department.
You can find it again with its number and track its progress in the section 'Your orders'.
The production lead time can vary, see Direct print and printing deadlines
When your order is finalized by our production department, you'll receive an email to inform you of its availability at the pick-up counters in Bastille or La Défense, or its departure for shipment at the selected address.
The high definition files will be definitively erased 96 hours after the finalization email is sent…
You can reach this section by selecting the tab 'Your orders'.
The order tracking takes the shape of a five-column chart :
You can reach the details of the orders by clicking on the order number (2nd column).
The page which appears corresponds to the validated page during step 5.
You can print it by clicking on 'print' at the bottom page.
To come back to 'Your orders, click again on the tab 'Your orders' at the right-top.
The progress of an order is based on 7 states :
NB : if it is an order transferred to third party, both parties receive the finalization email.
The order tracking takes the shape of a five-column chart :
- Date of order
- Order number ( given on step 7)
- Billing reference ( entered on step 6)
- Order status (state of progress for the order)
- Last date for the change of status
Reach the details of an order :
You can reach the details of the orders by clicking on the order number (2nd column).
The page which appears corresponds to the validated page during step 5.
You can print it by clicking on 'print' at the bottom page.
To come back to 'Your orders, click again on the tab 'Your orders' at the right-top.
Orders status :
The progress of an order is based on 7 states :
- Received
(In hold of care) : the order has arrived but hasn't been started yet. - Production in process
X% finalized : the order is started and it is finalized at from 1 to 99%. - Blocked :
A problem prevents the order or a part of the order from being carried out. Our department may contact you to solve the problem. - Prints finalized :
All the prints of the order are finalized. - To be controlled before the finishing :
If you requested the control of the prints before the finishing (an email is sent when this status is reached. If it is an order transferred to a third party, both parties receive an email). - Ordered finishes in progress :
If your order includes a finish. - Available / outgoing
For shipment or delivery : your order is ready to be picked up or shipped.
NB : if it is an order transferred to third party, both parties receive the finalization email.
You can reach this section by selecting the tab 'Your account'.
You directly reach your personal information and you can modify them.
It is on this page that you can change your default password, addresses and preferences for all the services.
Your Direct Print account number :
Your Direct Print account number is indicated at this level.
You can give it to a third party if you wish to receive, validate and pay his orders.
NB : This account number doesn't permit anything else.
However please inform us any attempt of non authorized order transfer on your account on this address supportdirect@picto.fr
At the bottom page you reach your contacts.
You can manage it with 'delete', 'modify' or 'add' an address.
NB : if you have a partner Direct Print account, you cannot modify your personal information.
If necessary, contact your commercial interlocutor or supportdirect@picto.fr
You directly reach your personal information and you can modify them.
It is on this page that you can change your default password, addresses and preferences for all the services.
Your Direct Print account number :
Your Direct Print account number is indicated at this level.
You can give it to a third party if you wish to receive, validate and pay his orders.
NB : This account number doesn't permit anything else.
However please inform us any attempt of non authorized order transfer on your account on this address supportdirect@picto.fr
At the bottom page you reach your contacts.
You can manage it with 'delete', 'modify' or 'add' an address.
NB : if you have a partner Direct Print account, you cannot modify your personal information.
If necessary, contact your commercial interlocutor or supportdirect@picto.fr
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